Complete service at its best
Whether inbound or outbound, lettershop or fulfillment, you will be impressed by the quality and efficiency of MiD services. The best way to convince yourself – is to visit our premises.
- Hotline service (inbound):
You have a high call volume that you would like to outsource? MiD offers support service, ordering, information, profit hotlines, TV response, print media response, hotline overflow, information services, emergency service, complaint management and much more.
- Dialogue marketing (outbound):
You want to actively inform the market and address potential customers in a targeted manner? MiD accompanies you in new product launches, support, refreshment, customer care, market and opinion research, sales, address verification, customer acquisition, cancellation prevention, appointment acquisition and much more.
- Back office:
You travel a lot and still don’t want to miss a call? MiD supports you with intelligent call diversion, acceptance with your company name, call recording including callback number, automatic information by e-mail or SMS and much more.
- lettershop and fulfillment:
With a powerful lettershop, MiD supplements telephone marketing with a targeted written customer approach. Thanks to its own warehouse capacities, MiD also takes on fulfillment tasks such as the dispatch of information material, profits or products.