The dialogue for success. Personal, friendly, highly competent

MiD offers comprehensive complete service for your dialogue-oriented communication. Whether this involves targeted acquisition of new customers, a service hotline or secretarial services: With competence and commitment we will work towards your goals and advertise your company – on the phone.

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Marketing im Dialog GmbH

+49 (0)6221 / 8479-0

Plöck 9
69117 Heidelberg

“Performance is no coincidence”

Too often, after a successful business transaction, the customer is only insufficiently cared for, not sufficiently reacted to wishes, opinions or criticism. But everything would be so simple: A short telephone follow-up on customer satisfaction, an easily accessible service hotline or an automatic mailing of information about new products…


      • Hotline service (inbound):
        You have a high call volume that you would like to outsource? MiD offers support service, ordering, information, profit hotlines, TV response, print media response, hotline overflow, information services, emergency service, complaint management and much more.
      • Dialogue marketing (outbound):
        You want to actively inform the market and address potential customers in a targeted manner? MiD accompanies you in new product launches, support, refreshment, customer care, market and opinion research, sales, address verification, customer acquisition, cancellation prevention, appointment acquisition and much more.
      • Back office:
        You travel a lot and still don’t want to miss a call? MiD supports you with intelligent call diversion, acceptance with your company name, call recording including callback number, automatic information by e-mail or SMS and much more.
      • Lettershop and Fulfillment:
        With a powerful lettershop, MiD supplements telephone marketing with a targeted written customer approach. Thanks to its own warehouse capacities, MiD also takes on fulfillment tasks such as the dispatch of information material, profits or products.

Complete service of the finest

Whether inbound or outbound, lettershop or fulfilment, you will be impressed by the quality and efficiency of MiD services. The best way to convince yourself – is to visit our premises…