Mr Oliver Schröder, Hermal Kurt Hermann GmbH & Co OHG, Reinbek
Description:
Acceptance, processing and forwarding of customer enquiries (doctors, pharmacists, users) regarding product details on ingredients, areas of application, sources of supply, dosage forms, prices etc.
Goal:
Strengthening of brand loyalty and increase of customer satisfaction, sales support, relief of the sales force and in-house staff
Measure:
Establishment of an information hotline, staffed by medically trained personnel for product advice on levels 1 and 2, as well as outbound campaigns combined with mailings for competitions and prize draws
Follow-Up:
Lettershop with information and sample dispatch, stockkeeping etc.
Voice of Mr. Schröder:
With its competent information hotline for our successful skin care products as well as with the periodical outbound projects to the demanding target group, MiD GmbH contributes significantly to the satisfaction of our clients.
In addition to the consistently professional implementation of our ideas, MiD also regularly contributes valuable suggestions for strategic conception, for example in our creative meetings in Hamburg.
This is how a longstanding, close and trusting cooperation has developed. I can only recommend the MiD quality in dialogue marketing.